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FAQ
Frequently Asked Questions
Are your items authentic?
Yes. All items offered by HOUSE of MICY are carefully sourced and inspected for authenticity. For pre-loved items or pieces without original tags or boutique documentation, authenticity verification is professionally confirmed through LegitGrails authentication services. HOUSE of MICY is an independent luxury reseller and is not affiliated with any of the brands featured on the website.
Are the items new or pre-loved?
We offer both never-worn and pre-loved luxury items. The condition of each piece is clearly described in the product listing.
Why may some items show minor signs of wear?
Pre-loved luxury pieces may naturally show light or visible signs of previous ownership. Any noticeable imperfections are always described and photographed as clearly as possible.
Why are your prices lower than retail?
My goal is to make luxury more accessible in Cyprus by sourcing carefully selected pieces at more attainable prices than traditional retail boutiques.
Why are some items priced higher than the original retail price?
Certain luxury pieces are highly sought after, produced in limited quantities, discontinued, or difficult to obtain through boutiques and waiting lists. The resale value of these items may increase over time due to rarity, demand, condition, and exclusivity. Some premium pieces are considered collector items and are priced according to their market availability and desirability.
Do the items come with original packaging?
Some items include original boxes, dust bags, authenticity cards, or receipts where available. Please refer to each product description for included accessories.
Do you offer returns or exchanges?
Due to the nature of luxury resale and consignment, all sales are final. Please carefully review descriptions and photos before purchasing.
Do you ship internationally?
At the moment, we ship locally in Cyprus and to European Union countries. International shipping may be available upon request.
How long does shipping take?
Delivery within Cyprus is accomplished via Akis Express Courier and ACS service. The parcel dispatches 1-3 working days once the order is completed.
How can I contact HOUSE of MICY?
You can contact us through Instagram, email, or the contact form available on the website. I am always happy to assist you.
Can't find what you are looking for?
Please reach us at info@houseofmicy.com or by contact form if you cannot find an answer to your question.